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Has developed skills in all aspects of the IT industry over the past 28 years. Runs own consultancy, servicing enterprise as well as small business clients. Highly focused on delivering value and quality services, continual improvement of skills and capabilities. Specialties include IT training, technical/support, and implementation services ITIL Service Management, Service Level Management, Service Request Management, Process/Workflow Design, Business Analysis, End to end IT Infrastructure, Telecommunications Services, Internet and Web Services (Design, Management and Development)
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