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	cattsit
	Roland


Title and Organization:		IT Consultant, CATTS Information Technology
Location:		Werribee, Victoria
Country of Residence:		Australia
Country of Birth:		Germany
Nationalities:		Australian
Citizenships:		Australia
Languages:		English , German



Website:		http://www.catts-it.com.au
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About Me

Service Management Specialist with extensive experience in ITIL, Governance and Security.

Has developed skills in all aspects of the IT industry over the past 28 years. Runs own consultancy, servicing enterprise as well as small business clients.

Highly focused on delivering value and quality services, continual improvement of skills and capabilities.

Specialties include IT training, technical/support, and implementation services
ITIL Service Management, Service Level Management, Service Request Management, Process/Workflow Design, Business Analysis, End to end IT Infrastructure, Telecommunications Services, Internet and Web Services (Design, Management and Development)

Countries Visited

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